Return & Refund Policy

Return & Refund Policy

vaseshomeyn

Thank you for shopping at vaseshomeyn. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and how we handle returns, refunds, and exchanges.

1. Return Window

We offer a 14-day return period starting from the day you receive your order.

If 14 days have passed since delivery, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be in original packaging

  • You must provide proof of purchase (order number or receipt)

We do not accept returns for:

  • Items damaged due to customer misuse

  • Items not returned in their original condition or packaging

  • Items returned after 14 days

3. Free Returns

We offer free return shipping within the United States.

To start a return, please contact us at:

📧 info@vaseshomeyn.shop
📞 +1 (209) 255-3094

You will receive instructions and a prepaid return label.

4. Return Process

  1. Contact us to request your return.

  2. We will provide a prepaid return label.

  3. Pack the item securely in the original packaging.

  4. Drop off the package at the designated carrier location.

  5. Once we receive and inspect the returned item, we will notify you by email.

5. Refunds

Once your return is approved, your refund will be:

  • Issued to your original payment method

  • Processed within 5–7 business days

Depending on your payment provider, the refund may take a few additional days to appear on your account.

6. Late or Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank or PayPal account again

  2. Contact your payment provider

  3. If you still need help, contact us at info@vaseshomeyn.shop

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase as long as the order has not been processed or shipped.

If the order has shipped, it must be returned once delivered.

8. Exchanges

We only replace items if they are defective or damaged upon arrival.
To request an exchange, contact us within 48 hours of delivery with:

  • Photos of the damage

  • Order number

If the item is eligible, we will send a replacement or issue a refund.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

We will send a replacement or refund you at no cost.

10. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns of:

  • Used items

  • Items without original packaging

  • Clearance or final-sale products (if applicable — optional)

11. Contact Us

For any questions about returns or refunds, contact:

vaseshomeyn
📍 19169 Galatina St, Rowland Heights, CA 91748, USA
📞 +1 (209) 255-3094
📧 info@vaseshomeyn.shop